My Affiliate Program Commissions were not fully credited

[archann 0]

I just cam back, I am a loyal player way back 2016-2018, I wagered around 3MIL usd in BTC. 

Now my issued is I decided to withdrawn my commissions I earned it shows that I earned $39.75 DOGE, $0.11ETH, $0.14XRP and $784.03BTC I successfully withdrawn and showed in my available balance except BTC was credited only $3.06. I contacted support immediately and ask the developer's side and told me that I withdrawn all my funds and nothing wrong with my account but I view all my transactions and campaign withdrawals it doesn't show any shadow of the $784.03BTC withdrawn, the supports keeps telling me to check but nothing is in there. Please see attahcments

by the way my primedice username is same with my forum username archann