12INCHCOCK 8 #101 Posted June 19, 2018 Support is doing nothing wrong except not letting me become a mod but in all seriousness ❤️ PD Quote Share this post Link to post Share on other sites
Cyber 0 #102 Posted June 19, 2018 To be honest, I'm a very new player, just recently started playing here on primedice, and nothing's wrong with Supports or anything, seems nice, just tons of beggars on chat getting away with it, only problem. Quote Share this post Link to post Share on other sites
Mirela 238 #103 Posted June 20, 2018 10 hours ago, 12INCHCOCK said: Support is doing nothing wrong except not letting me become a mod but in all seriousness ❤️ PD If we are in need of a new mod, we'll have in mind that you're interested in that position ❤️ from PD team, too 6 hours ago, Cyber said: To be honest, I'm a very new player, just recently started playing here on primedice, and nothing's wrong with Supports or anything, seems nice, just tons of beggars on chat getting away with it, only problem. Thank you for the feedback and we are glad to have you on Primedice! As for the chat, our mods are doing a great job in keeping the chat clean and pleasant; we, in support, also try to help as much as we can. However, if there happens a gap and the chat remains unsupervised for a few minutes, feel free to always report any troublemakers. Thank you again and welcome to PD community! 1 12INCHCOCK reacted to this Quote Share this post Link to post Share on other sites
bigbrankx 55 #104 Posted August 6, 2018 Nothing negative detected, Roger that, Support is doing job perfect! 1 Bojana reacted to this Quote Share this post Link to post Share on other sites
Kate 278 #105 Posted August 13, 2018 Well you are doing a great job tbh nothing wrong :). PPd support helps b with stake things too as well as vice versa Quote Share this post Link to post Share on other sites
kouki 24 #106 Posted August 22, 2018 faucet is to low and pay out x2 is rigged always more then 11 los streak every 60 bet Quote Share this post Link to post Share on other sites
UltraChief 1,280 #107 Posted August 22, 2018 1 hour ago, kouki said: faucet is to low Faucet had to be lowered because of the amount of faucet abuse that was evident. Moreover faucet is for testing the site and how the game works. Even though the site allows and withdraw-able wins that you get with the faucet. 1 hour ago, kouki said: pay out x2 is rigged always more then 11 los streak every 60 bet Rolls are never rigged. You can verify each and every roll following the instructions written here : https://primedice.com/verify/overview & https://primedice.com/verify/hot-to-verify It is possible to get endless streaks of red on a roll. Just bad luck. 1 kouki reacted to this Quote Share this post Link to post Share on other sites
JstLikeMagyk 156 #108 Posted September 27, 2018 Jelena didn't tell me to clear my cookies when login was telling me I was in a restricted country maybe just bring her up to date with any known bugs pd has and the generic fix for them (hope im not singling her out and any other new support staff I havent encountered), I was to drunk to use my own brain and she told me to call my ISP She seems cool tho welcome @Jelena Quote Share this post Link to post Share on other sites
Jelena 325 #109 Posted September 28, 2018 19 hours ago, JstLikeMagyk said: Jelena didn't tell me to clear my cookies when login was telling me I was in a restricted country maybe just bring her up to date with any known bugs pd has and the generic fix for them (hope im not singling her out and any other new support staff I havent encountered), I was to drunk to use my own brain and she told me to call my ISP She seems cool tho welcome @Jelena Hey JstLikeMagyk, thanks for the warm welcome, I'm a support member almost a year, tho Location of your IP address was US and that is why I pointed out that you are in restricted area, according to our Terms of Service. So the question is why was the IP location different from the country you are from? There are many scenarios possible and since you weren't using VPN, proxy or TOR, the best suggestion I could give you in that point was to contact your ISP since they are assigning an IP address to your external access device and ultimately, it's a question for them to answer. It has nothing to do with PD bugs or site in general. I'm really sorry if there was some misunderstanding. 1 Bojana reacted to this Quote Share this post Link to post Share on other sites
JstLikeMagyk 156 #110 Posted September 28, 2018 1 minute ago, Jelena said: Hey JstLikeMagyk, thanks for the warm welcome, I'm a support member almost a year, tho Location of your IP address was US and that is why I pointed out that you are in restricted area, according to our Terms of Service. So the question is why was the IP location different from the country you are from? There are many scenarios possible and since you weren't using VPN, proxy or TOR, the best suggestion I could give you in that point was to contact your ISP since they are assigning an IP address to your external access device and ultimately, it's a question for them to answer. It has nothing to do with PD bugs or site in general. I'm really sorry if there was some misunderstanding. Thanks for taking the time to respond Jelena, There used to be a few login looping type bugs so I just assumed it was a similar issue as after I cleared my cookies it strangely went away. However I had to change OS yesterday after discovering an R.A.T that was quite persistent so I'd assume it was my unwanted friend causing issues. Quote Share this post Link to post Share on other sites
KoningHosselaar 14 #111 Posted September 28, 2018 To be honest, sometimes I miss the understand of the support. Not always, because most of the time they can provide decent support. Depends on the mood and the person. But sometimes it's not always that helpful in my opinion. Quote Share this post Link to post Share on other sites
UltraChief 1,280 #112 Posted September 28, 2018 1 hour ago, KoningHosselaar said: Depends on the mood and the person. Support agents are trained not to let their personal issues get into their judgement. 1 hour ago, KoningHosselaar said: But sometimes it's not always that helpful in my opinion. Im sure if you can cite some examples where they may not have been able to deliver helpful information would help them rectify errors, if any. 4 Jelena, KoningHosselaar, Bojana and 1 other reacted to this Quote Share this post Link to post Share on other sites
SammyA123 33 #113 Posted February 12 I wanted to thank Vladimir for helping me out recently. I was having major issues setting up my forum account, and he quickly and correctly diagnosed the issue, and provided a method to resolve the issue. I'm now one of the happy new forum members and would not have been able to sign up without his assistance! You rock buddy and I love the forum already. Going to try some of the competitions out shortly. 3 1 UltraChief, Irena, Vladimir and 1 other reacted to this Quote Share this post Link to post Share on other sites
Cyber2019 6 #114 Posted May 25 I think what you are doing is great so far. Keep up the great work. Looking forward in seeing new innovative features to the Chat and the Auto Dice. Cheers! 😎 Quote Share this post Link to post Share on other sites
DreamStage 138 #115 Posted May 31 On 25/05/2019 at 20:12, Cyber2019 said: I think what you are doing is great so far. Keep up the great work. Looking forward in seeing new innovative features to the Chat and the Auto Dice. Cheers! 😎 Same for me, currently and since 2019 has started i had 0 issues concerning Support actions or missunderstandings. Support answer time is perfect (not taking so long as some other support calls) and each individual understoods my doubts and questions all the time. 1 Bojana reacted to this Quote Share this post Link to post Share on other sites
FotisNt 32 #116 Posted August 19 I guess you guys do nothing wrong at all, replies in time, friendly people, helpful. I literally haven't find a better live support so far. 3 Bojana, Mirela and Jelena reacted to this Quote Share this post Link to post Share on other sites